Support Hours: Monday - Saturday(10 AM - 6 PM CST) 

Want to get in touch? You can email us by okty2023@outlook.com

OKTY LLC Eyewear Inc

Address: A301, Gate Building, No. 10 Tongle Road, Yuexiu District, Guangzhou

OKTY Eyewear was founded in 2003,  is the second largest eyewear supply platform in China a.Also Southeast Asia. The largest eyewear supplier in the Middle East, and also exported to Europe and the United States. South America, etc More than 20 years of experience in the eyewear industry. Today, we have more than 100 employees

OKTY Eyewear mainly deals in frames. Lens. Sunglasses. Reading glasses. Contact lens. Glasses accessories, etc., a large number of stock supply, mainly for live broadcasting. Network platform, can also be customized samples.

We have a first-class glasses top design team, a professional foreign trade service team, and rich supplier resources, which can meet customers' one-stop procurement and customization needs

Our market expansion is very rapid, and we will put more energy into Europe and the Americas in the coming years.

All customers are welcome to contact us and wish us good relationship and mutual success in the future. Most importantly, we focus on helping our customers achieve long-term growth.

PRIVACY STATEMENT

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SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. 
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. 
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

We are subject to change any privacy, refund etc..statement without notice.

SECTION 2 - CONSENT

How do you get my consent? 
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. 
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent? 
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at out carllinjw123@outlook.com.

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. 
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment: 
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. 
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. 
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. 
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. 
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. 
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. 
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. 
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act. 
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links 
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. 

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 - COOKIES

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not. 
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc). 
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits 
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer. 
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart. 
_secure_session_id, unique token, sessional 
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

SECTION 8 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

SECTION 10 - SHIPPING RELATED INFORMATION

If your product is marked as delivered according the tracking number given to your order and you say you did not receive it - we will not resend you a new product due to the fact it was delivered to the address you wrote down at the time of purchase.

If your product is not marked as delivered and it has been past 9 - 21 working day(s) then your order will eligible(not guaranteed) to be refunded or you will be sent a replacement. Whether or not you will be refunded or you will be sent a replacement will solely depend upon the decision of the management team of carlshoes.com

If your product was received by your destination country and your local post office but not delivered then this is because you put the wrong shipping address at the time of purchase. We are not liable for these type of issues - and you will not be refunded or sent a replacement at free cost.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at carllinjw123@outlook.com.

By ordering from this website, you agree to the following policy:

EXCHANGES, REFUNDS, RETURNS, CANCELLATIONS:

All sales transactions are final and we can update this refund policy at any time without notice. 

AMENDMENTS TO ORDERS:

Once you have completed your order and or received the order confirmation email we are unable to cancel and or make any changes to your order. Once an order has been placed, we regret to inform you that we do not allow any cancellation as we work very quickly in processing all our orders. This is to ensure minimal disruption to our order fulfillment team. Should an exception be made, all order cancellations will be subjected to a cancellation fee of $5. 

 

RETURNS & EXCHANGES:

If you would like to return or exchange your purchase, please get in touch with our friendly Support Team via email for return/exchange instructions within 3 calendar days from the time the parcel is delivered to you. Returned items must be unused, and in its original condition & packaging to quality for a refund. Returned items are subject to a 25% restocking fee and the shipping cost paid for the item will not be refunded as that was the cost for shipping not the cost of the item purchased. Returns and Exchanges are only applicable to non-faulty and non-damaged items, and a video of the damaged product must be shown to be eligible for a refund. 

Please note, we do not cover for the return shipping cost. Customers will be responsible for the return shipping cost. Items returned must be shipped via tracked shipping method. All exchanges & refunds will only be processed upon confirmation of the delivery to our warehouse via the returned parcel's tracking status, and when we have received the actual product back in our warehouse. Gadget Deals Online will not be held liable for any returned parcels lost in transit. 

If a change needs to be made to your order (due to an incorrect address etc..), please contact us asap and we will do our best to accommodate that change, but we cannot make any promises and we are not held responsible for such situations.

We are not held responsible or any form of liability if a customer misuses or causes personal damage due to the product.

We strictly do not accept refunds based on delivery times as we ship from multiple fulfillment centers worldwide. 

Returns & Exchanges are not available for intimate goods, such as lingerie and inner wear. 

 

RECEIPT OF DAMAGED GOODS:

In the unfortunate event where a faulty, damaged or defective product is received, please get in touch with us via email within 3 calendar days of product receipt with evidence of product damage (by means of photos or videos that best demonstrate the defect/damage). Upon inspection of the available evidence, a decision will be made based on the nature of the case. In this case, we reserve the right if we decide to not refund shipping cost of the item as that was the cost of shipping the item to the location not the actual product. 

We strongly encourage customers to carefully read the product description prior to purchase and do not hesitate to get in touch with our friendly team members at carllinjw123@outlook.com (Fastest Way)

Shipping fees and applicable taxes are calculated at checkout.

You may qualify for Free Shipping if there is a holiday or special promotion.

Delivery Times

We source our products from several vendors within the US, Europe and Asia. This allows us to offer wholesale prices and high quality products with good design. Because we ship from multiple warehouses, the average ETA is 2 - 4 weeks for any items that may ship from international warehouses.

We will email you a tracking number, once your order has been shipped.

There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; delivery issue is the responsibility of the shipping company.

We strictly do not accept refunds based on delivery times as we ship from multiple fulfillment centers worldwide and if there are delivery delays we do not accept refunds as we do not have any control over individual orders shipped via logistics carriers.